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Trace/Customer Service Agent

Job Description:

  • Directly communicates with client’s concerns and expectations.
  • Monitor delivery of shipment until fulfillment. Coordinates with internal and external audit team.
  • Assists in trace / investigation for any non-service performance.
  • Communicates with shipper/consignee regarding shipping matters.
  • Coordinates with agents regarding information of pick-up activities such as shipper, address, and other pertinent shipping instructions.
  • Ensures agent’s timely pick-up prior closing time

Qualifications:

  • Graduate of Bachelor’s/College Degree in Business studies /Administration /Management or equivalent.
  • With working experience (in the related field) is required for this position.
  • Must be computer literate

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