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Customer Service Agent

Job Description:

The Customer Service Agent is responsible for the day-to-day monitoring of house accounts, as well as attending to all client inquiries. He/ she coordinates with operations regarding rates and service capability, and prepares quotations and reports.

  • Attends to customer inquiries regarding rates, loading schedule, shipment status, routing and receives updates in a timely manner
  • Coordinates with operations regarding rates and service capability
  • Prepares quotation for house accounts
  • Maintains house accounts, with compliance of sending and monitoring reports regularly(3x a week or per client requirements)
  • Monitors shipments from booking, loading, to arrival to their destinations; Advises clients or shippers accordingly
  • Provides a complete Irregularity Report(IR) and supports documents to assist in handling and resolving claims
  • Ensures provision of proof of delivery (PODs) to clients and agents
  • Performs other tasks as directed by the immediate superior, provided that the personnel have been trained for these tasks

Qualifications:

  • Must have a Bachelor’s/College Degree in Business Studies/Administration/Management or equivalent.
  • Background in freight forwarding/ logistics is an advantage
  • Must be computer literate
  • With excellent oral and written communication skills
  • With ability to multitask and stay organized

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