Are you ready to take on the challenge and be part of this growing family? #UnstoppableAt35

Job Description:

The Customer Service Agent is responsible for the day-to-day monitoring of house accounts, as well as attending to all client inquiries. He/ she coordinates with operations regarding rates and service capability, and prepares quotations and reports.

• Attends to customer inquiries regarding rates, loading schedule, shipment status, routing and receives updates in a timely manner
• Coordinates with operations regarding rates and service capability
• Prepares quotation for house accounts
• Maintains house accounts, with compliance of sending and monitoring reports regularly(3x a week or per client requirements)
• Monitors shipments from booking, loading, to arrival to their destinations; Advises clients or shippers accordingly
• Provides a complete Irregularity Report(IR) and supports documents to assist in handling and resolving claims
• Ensures provision of proof of delivery (PODs) to clients and agents
• Performs other tasks as directed by the immediate superior, provided that the personnel have been trained for these tasks

Qualifications:

• Must have a Bachelor’s/College Degree in Business Studies/Administration/Management or equivalent.
• Background in freight forwarding/ logistics is an advantage
• Must be computer literate
• With excellent oral and written communication skills
• With ability to multitask and stay organized