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Network Manager

Job Description

  • Quarterly update of Agent’s profile, local permit, office size, fleet size and manpower
  • Update and safe keep the recent delivery rates of each Agent
  • Manage and maintain harmony within the team. Ensure performance evaluation and conducted regularly to improve team’s skills, competencies and talent.
  • Review and evaluate all cost and expenses, ensure all are within the set budget.
  • Develop and establish operational procedures and guidelines to achieve operational excellence.
  • Ensure that systems, procedures, and methodologies are in place to support outstanding delivery.
  • Provides accurate and regular reports to the management on performance of the service delivery.
  • Recommends methods of improvement and sees that actions are implemented on time for service delivery upgrades.
  • Maintains high performance levels for service-related processes, and implementing improvement activities wherever necessary

Qualifications

  • Graduate of Bachelor’s Degree in Business, Logistics or Supply Chain Management, or equivalent
  • Strong knowledge of command of documentation, procedures and rules for Network Operations.
  • Customer centric approach in doing things
  • Resourcefulness to get things done in a high paced environment.
  • Meticulous and detail oriented to drive accountability through operations
  • Willingness to work extra-long shifts specially during peak season.
  • Highly self-motivated and results oriented, with the ability to manage and measure operational performances.
  • Excellent communication , interpersonal, and organizational skills
  • Proficient in MS Office applications

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