Job Description

• Quarterly update of Agent’s profile, local permit, office size, fleet size and manpower
• Update and safe keep the recent delivery rates of each Agent
• Manage and maintain harmony within the team. Ensure performance evaluation and conducted regularly to improve team’s skills, competencies and talent.
• Review and evaluate all cost and expenses, ensure all are within the set budget.
• Develop and establish operational procedures and guidelines to achieve operational excellence.
• Ensure that systems, procedures, and methodologies are in place to support outstanding delivery.
• Provides accurate and regular reports to the management on performance of the service delivery.
• Recommends methods of improvement and sees that actions are implemented on time for service delivery upgrades.
• Maintains high performance levels for service-related processes, and implementing improvement activities wherever necessary

Qualifications

• Graduate of Bachelor’s Degree in Business, Logistics or Supply Chain Management, or equivalent
• Strong knowledge of command of documentation, procedures and rules for Network Operations.
• Customer centric approach in doing things
• Resourcefulness to get things done in a high paced environment.
• Meticulous and detail oriented to drive accountability through operations
• Willingness to work extra-long shifts specially during peak season.
• Highly self-motivated and results oriented, with the ability to manage and measure operational performances.
• Excellent communication , interpersonal, and organizational skills
• Proficient in MS Office applications